Onsite & remote technical support
Your staff raise an issue by phone, email or WhatsApp. Anything that can be fixed over a screen share gets fixed immediately. Anything that can't gets an engineer at your office.
- Desktop, laptop and peripheral issues
- Email, VPN and file-share access problems
- Printer, scanner and shared-device setup
- New-user onboarding and exit deprovisioning
Typical use
An office of 40 users with no in-house IT. We handle the day-to-day queue so the office manager stops being the accidental IT person.
Typical use
A firm running Tally or an ERP on a single physical server, with backups nobody has tested in two years.
Server & workstation management
Servers need looking after whether or not anyone is complaining. We put monitoring, patching and backups on a schedule and report on them monthly.
- Windows Server, Active Directory, group policy
- Linux server administration and hardening
- Backup configuration plus periodic restore tests
- Antivirus, patch management and endpoint policy
- Virtualisation — VMware, Hyper-V, Proxmox
Network & troubleshooting
Intermittent faults are the expensive kind. We measure rather than guess, then fix the cause — cabling, configuration, capacity or the ISP.
- LAN and Wi-Fi design, installation and tuning
- Router, switch and firewall configuration
- Structured cabling and rack tidy-ups
- Internet link and failover setup
- CCTV and biometric device integration
Typical use
Calls dropping and video freezing every afternoon, blamed on the internet provider for months. Usually it isn't the provider.
Typical use
Moving 60 mailboxes off a shared hosting account onto Microsoft 365 over a weekend, without losing mail.
Software installation & configuration
Licensing, deployment and configuration done properly the first time, then documented so the next machine takes minutes rather than an afternoon.
- Microsoft 365 setup and mailbox migration
- Operating system deployment and standard images
- Business application rollout — accounting, ERP, CRM
- Licence tracking and renewal reminders
Support plans
Contracts are priced per site and per user. The table shows what each level includes — confirm the final figures with us before publishing prices.
| Included | Per-call | Standard AMC | Managed AMC |
|---|---|---|---|
| Remote helpdesk | Charged per call | Unlimited | Unlimited |
| Onsite visits | Charged per visit | Scheduled monthly | Scheduled + on demand |
| Response target | Best effort | Next business day | Same business day |
| Server monitoring | — | Business hours | Continuous |
| Patch & antivirus management | — | Included | Included |
| Backup checks | — | Monthly | Weekly + restore test |
| Asset & licence register | — | Included | Included |
| Monthly report | — | Summary | Detailed with recommendations |
| Named engineer | — | — | Included |
Prices on request. Contract terms are quoted after a site visit, since cost depends on user count, number of servers and locations.
Not sure which plan fits?
Tell us your user count and what you run. We'll suggest the smallest arrangement that actually covers you.